AI for repeat questions.
Your team for personal support.
Knowledge-based AI answers and live agent chat, in one service
Different questions need different support
Define what AI can answer and where your team needs to take part
Routine guidance
Product and service questions — answers from your knowledge
Customer-specific details
Delivery and booking status — lookup through configured APIs
Individual judgment
Exceptions and further checks — live agent chat
Define the scope around your company policies
Answers grounded in your business knowledge
Sidetalk retrieves relevant information from your FAQs and manuals
Connect your systems for customer-specific details
Configure external APIs to retrieve information that documents alone cannot provide
Configured around your systems and access permissions
Your team handles questions that need a person
Sidetalk supports both AI answers and live agent chat
Define your team's inquiry types and operating approach together
Review conversations. Improve the knowledge.
Your team can review conversation records and update the information behind answers
Customer data separation · Encryption in transit
Korean knowledge. Answers in more languages.
Korean documents can support replies in English, Japanese and Chinese
For customers who prefer another language
Used by businesses and public institutions
Sidetalk adoption references across sectors
Choose the questions. Review the answers.
Assess a defined set of inquiries before discussing integration and expansion
Select the scope
Common questions, language and channel
Review answers
Corrections and cases that need people
Discuss expansion
Systems and operating requirements
Choose a plan for your current scope
Credits measure AI usage
Starter
A focused starting scope
Monthly credits per chatbot
Growth
Broader use
Monthly credits per chatbot
Scale
Higher usage
Monthly credits per chatbot
Which questions could Sidetalk handle for your team?
Discuss your target inquiries, language, channel and required integrations
Contact us